Terms of Service

1 Who we are

Growsterr (growsterr.com) is run by Sterr Technologies OÜ, a private limited company registered in Estonia under registry code 17591465, at Tornimäe tn 5, Kesklinna linnaosa, 10145 Tallinn, Estonia. In these terms, “Growsterr”, “we” and “us” mean Sterr Technologies OÜ, and “you” means the person using our website or buying a package.

These terms apply when you use our website, create an account or buy a package. When you order, you accept them by ticking the box on the order form. Please read them together with our Privacy Policy, which explains how we handle your personal data.

2 What we do

Growsterr sells monthly growth packages for Instagram, TikTok and YouTube accounts. Each package is a promotion campaign for your public profile (your channel, on YouTube):

• Throughout every monthly period, about 30 days, we show your profile to real people through our delivery network. We aim most of it at the location you choose on the order form; people from elsewhere may find you too.
• People who like what they see visit your profile and decide for themselves whether to follow you (subscribe, on YouTube), like your posts, watch and comment.
• Each package brings new followers (subscribers on YouTube), likes, views and comments. What each package includes, with its typical monthly range, is on our pricing page.
• Likes, views and comments come only as part of a package. We don't sell them on their own.
• We only need your public username. We never ask for the password of your Instagram, TikTok or YouTube account, and we never need access to it.
• Your dashboard shows what our delivery system measured: the visits your profile got from the promotion, the countries they came from and the new followers it counted from those visits. Your account's own total also moves with your other activity and with people who unfollow.

Your account has to stay public while your package runs, so people can see it and follow you. If it's private or unavailable, or its username changes, delivery can't continue until that's fixed. If you change your username, please tell us.

3 Real people, typical ranges

Every follower, like, view and comment comes from a real person who chose to engage with you. We don't use bots, fake accounts or automated engagement, and nothing arrives instantly: a real audience takes time to find you.

Because real people make their own choices, the numbers on our website are typical monthly ranges, not promises. Results depend on your content, your niche, the location you choose and the platform itself, so every month is a little different. Any forecast in your dashboard, such as the estimate for the next 30 days, is an estimate too.

What you pay for is the promotion of your profile to real people throughout your package, run and measured as these terms describe. We don't promise a particular number of followers, subscribers, likes, views or comments, or any particular result for your account.

4 Your account and your order

• You need a Growsterr account to buy a package. Sign up with your email address and a password, or continue with Google. Keep your sign-in details safe: you're responsible for what happens in your account.
• You must be at least 18 years old, or the age of majority where you live if that's higher.
• You can only order a package for an account that you own or are authorized to manage.
• On the order form you tell us the platform, your username, where you'd like most of your new audience to come from, and a phone number so we can stay in touch with you. Please keep these details correct.
• We may ask you to confirm your email address before your first payment.
• When you tick the box on the order form, we record the date and time, the version of these terms, and the IP address and browser you used.

5 Prices and payment

• Packages are priced per month, in US dollars. Our packages today are Starter Creator at $79.99 a month, Rising Influencer at $149.99 a month and Pro Influencer at $279.99 a month. The price you'll pay is shown on the order form and at checkout before you pay, together with any taxes that apply.
• Payments are handled by Stripe. You can pay with the methods checkout offers you, such as card, Apple Pay or Google Pay. Your card details go straight to Stripe: we never see or store them.
• Your first payment starts your package. After that, the same amount is charged automatically every month, on the same date, to the payment method on file, until you cancel (section 6).
• If your card is in another currency, your bank may add conversion fees. Those are between you and your bank.
• We may change our prices. A new price never applies to a month you've already paid for. Before a new price applies to your subscription, we email you at least 30 days ahead, so you can cancel first if you prefer.

6 Subscription, renewal and cancellation

Every package is a monthly subscription. This is how it works:

It renews every month

Your package renews automatically every month, on the date of your first payment, and the monthly price is charged until you cancel. Each payment covers one more month of delivery.

A reminder before every renewal

We email you 3 days before each renewal with the renewal date, the amount and how to cancel.

Cancel any time

Cancel in your dashboard with the “Cancel subscription” button, or under “Manage billing or cancel”. It takes a moment, and you don't need to contact us or give a reason. We confirm your cancellation by email right away.

It ends with the period you've paid for

Canceling stops the next payment. Your package keeps running until the end of the period you've already paid for, and then it ends. Changed your mind? You can keep your subscription from your dashboard until that date.

The paid month isn't refunded

Your package starts with the payment and runs every day of the month, so the month you've paid for isn't refunded, in whole or in part, even if you cancel during it. The cases where we do refund are in section 7.

A failed payment pauses delivery

If a renewal payment doesn't go through, we email you and pause your package until it's paid. Update your payment method under “Manage billing or cancel” in your dashboard, and delivery starts again as soon as the payment goes through. The month still ends on its usual date: paused days aren't added on. If the payment still can't be collected after Stripe's retries, we may end the subscription.

7 Refunds

As section 6 explains, the month you've paid for isn't refunded. We do refund you when:

• we decline your order after you've paid: you get the whole payment back;
• we stop your package early for a reason that isn't your fault: you get the unused part of the month back;
• you were charged by mistake, for example twice for the same month: you get the mistaken charge back.

Refunds go back to the payment method you paid with, through Stripe. Your bank may take 5 to 10 business days to show them. Our Refund Policy sums this up in plain words.

8 Payment disputes and our records

If a charge looks wrong, please write to us first at [email protected]. Most things are sorted out quickly, and it's faster than a dispute through your bank.

If you open a payment dispute or chargeback, we answer it through Stripe with the records we keep for this purpose:

• Your order: when you accepted these terms, which version you accepted, and the IP address and browser you used.
• Payments and emails: your payments, and the emails we sent you, such as the confirmation when your package started, renewal reminders and any cancellation confirmation.
• Delivery records: what our delivery system measured each day: how many people your profile was shown to, the visits it got, the new followers counted and the countries the visits came from.
• Account activity: sign-ins, visits to your dashboard and visits to the cancel page, each with the time, IP address and browser.

Opening a dispute doesn't cancel your subscription. To stop future payments, cancel in your dashboard. Our Privacy Policy explains how long we keep these records.

9 Acceptable use

The account you grow, and everything on it, must follow the law and the rules of its platform: the terms and community guidelines of Instagram, TikTok or YouTube. We don't promote accounts that:

• share illegal content, or content that is hateful, harassing, violent or sexually explicit;
• impersonate someone, or mislead people with scams or false claims;
• infringe other people's rights, such as copyright or privacy;
• you don't own or aren't authorized to manage.

We may decline an order, or stop a package, when an account or its content breaks these rules or its platform's rules, or when promoting it could harm the people we show it to. If we decline an order after you've paid, we refund it in full. If we stop a package because the account breaks these rules, we end the subscription so no further payments are taken, and the current month isn't refunded. If we stop a package for any other reason, we refund the unused part of the month.

Please use our website fairly, too: don't try to break into it, overload it, copy it automatically or interfere with our measurements.

10 Instagram, TikTok and YouTube

Growsterr is an independent service. We're not affiliated with, endorsed by or sponsored by Instagram, TikTok or YouTube, or by the companies that own them. Instagram, TikTok and YouTube are trademarks of their owners; we use the names only to say which accounts we work with.

Your account is also subject to its platform's own terms. Each platform decides how it shows content, what it counts and what it allows, and it can change that at any time. Those decisions, including anything a platform does with your account, are outside our control and our responsibility.

11 Your content and ours

Your account and your content stay yours. To run your package, you allow us and our delivery network to show your public username and a link to your profile to people, together with your public profile picture and name where we use them, for as long as your package runs. You confirm that you have the right to let us do that.

The Growsterr name, logo, website, text and design belong to Sterr Technologies OÜ or its licensors. Please don't copy them without our written permission.

12 Liability

We provide our service with reasonable care and skill, as these terms describe. We're not responsible for:

• results beyond what these terms describe, since real people make their own choices (section 3);
• what Instagram, TikTok or YouTube decide or change (section 10);
• losses that weren't reasonably foreseeable, or indirect losses such as lost income, profit or business opportunities;
• delays or failures caused by events beyond our reasonable control.

As far as the law allows, our total liability to you for all claims about our service is limited to what you paid us in the 12 months before the event that led to the claim.

Nothing in these terms limits liability that the law doesn't allow us to limit, such as liability for fraud or for death or personal injury caused by negligence, or takes away your rights as a consumer.

13 Changes to these terms

We may update these terms when our service or the law changes. The date and version at the top of this page show which version is current. If a change matters for your subscription, we email you at least 30 days before it applies to you, unless the law requires it sooner, and you can cancel before then if you don't agree. The month you've already paid for always runs under the terms you accepted.

14 Governing law

These terms are governed by the laws of Estonia. If you're a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you can bring a claim in your local courts. If something goes wrong, please write to us first: we'll do our best to put it right directly.

15 Company details and contact

Company

Sterr Technologies OÜ

Registered in

Estonian Business Register (e-Äriregister)

Registry code

17591465

Address

Tornimäe tn 5, Kesklinna linnaosa, 10145 Tallinn, Estonia

Email

[email protected]

WhatsApp

+90 541 448 75 61

Growsterr is a brand of Sterr Technologies OÜ.